Legal Framework
AdmissionsDekho operates under comprehensive legal frameworks that protect both students and the organization while ensuring compliance with Indian educational and data protection laws. Our legal structure encompasses all aspects of service delivery, user interactions, and business operations, providing transparent guidelines for platform usage.
Compliance Standards
We maintain strict adherence to the Information Technology Act, 2000, and its amendments, ensuring all digital interactions meet regulatory standards. Our operations comply with Indian educational regulations and consumer protection laws.
Privacy Policy
Data Protection Commitment
We are committed to safeguarding personal information and maintaining the highest standards of data protection for all users. Personal data collection is limited to information necessary for providing admission guidance services.
Information We Collect
- Academic records and qualifications
- Contact details (phone, email, address)
- Career preferences and goals
- Educational background information
- Communication history with counselors
Data Usage
- Providing personalized admission guidance
- Matching profiles with suitable institutions
- Communication regarding services
- Improving platform functionality
- Sharing with authorized educational institutions
Your Rights
- Access your personal information
- Modify or update your data
- Request deletion of your data
- Control data sharing preferences
- Withdraw consent at any time
Important: All data processing activities comply with Indian privacy laws, with clear protocols for data usage, storage, and sharing. Users retain full control over their personal information.
Terms of Service
Our service terms establish clear guidelines for platform usage, defining user responsibilities and service limitations. Users must agree to these terms to access our services.
User Responsibilities
- Provide accurate and truthful information
- Maintain account confidentiality
- Use services for legitimate educational purposes only
- Comply with all applicable laws and regulations
- Respect intellectual property rights
Prohibited Activities
- Submitting false or misleading information
- Commercial exploitation of platform services
- Activities that harm other users
- Unauthorized access to platform systems
- Misuse of counselor or support services
Service Limitations
- Service availability may vary by region
- Feature access based on subscription plans
- Right to modify or discontinue services
- Technical limitations and downtimes
- Geographic and institutional restrictions
Refund Policy
Fair and Transparent Refunds
We offer a structured refund policy designed to ensure fairness while protecting service integrity. Our policy balances student satisfaction with the reality of personalized services that begin immediately upon enrollment.
Refund Eligibility
Refund requests must be submitted within 15 calendar days of payment.
Refunds are processed within 7 working days upon approval.
Request must be made through official channels with proper documentation.
Service Limitations
Certain services have specific refund limitations:
- Third-party institutional application fees
- Consultation hours already utilized
- Customized documentation services completed
- Interview coaching sessions attended
Refund Process
- Submit refund request via email
- Provide payment and service details
- Wait for request review (2-3 business days)
- Receive approval notification
- Refund credited within 7 working days
Disclaimer
Important Notice
AdmissionsDekho provides guidance and support services but cannot guarantee admission outcomes at any educational institution. Success depends on multiple factors including academic performance, institutional requirements, and competitive selection processes beyond our control.
Service Scope
We provide professional consultation services based on years of experience and expertise. Our guidance includes profile evaluation, college matching, application assistance, and interview preparation. However, admission decisions rest solely with respective educational institutions.
Success Factors
Admission outcomes depend on various factors: academic qualifications, entrance exam scores, institutional cutoffs, competition levels, application completeness, interview performance, and institutional policies. We optimize your chances but cannot control these variables.
Our Commitment
While we maintain high success rates and provide expert guidance, we represent professional advice based on experience. Users should understand that consultation services cannot ensure specific outcomes but significantly improve admission prospects through strategic planning.
Support Services
Comprehensive Support Infrastructure
We ensure users receive timely assistance throughout their admission journey. Our multi-channel support system includes email, phone, and live chat options for immediate query resolution.
FAQ - Frequently Asked Questions
Our FAQ section addresses common student concerns about admission processes, platform features, and service offerings. Topics include eligibility criteria, application procedures, documentation requirements, and timeline expectations. Regularly updated based on user queries.
Help Center
Centralized help center provides comprehensive resources including step-by-step guides, video tutorials, and detailed feature explanations. Access information about profile creation, application submission, document upload procedures, and counseling session booking.
User Guide
Comprehensive documentation guides new users through platform navigation and feature utilization. Covers account setup, profile completion, institution search, application management, and communication with counselors. Step-by-step instructions with screenshots and examples.
Contact Support
Direct Contact Channels
Connect with specialized support agents for personalized assistance with complex queries. Our support team includes technical specialists, admission experts, and customer service representatives trained to address diverse user needs.
- Email: support@admissionsdekho.com
- Phone: +91-9643802216
- Live Chat: Available on website
- WhatsApp: Quick support available
Support Ticket System
Systematic tracking of issues with priority classification based on urgency and impact. Tickets ensure no query is overlooked and provide transparent resolution tracking.
- Submit detailed queries online
- Track resolution progress
- Priority handling for urgent issues
- Response time commitments
Office Address
AdmissionsDekho
M 13, near SBI, Block M
Old DLF Colony, Sector 14
Gurugram, Haryana 122007
Working Hours:
Mon-Sat: 9:00 AM - 7:00 PM
Sunday: 10:00 AM - 5:00 PM
24/7 Emergency Support
During admission season, we provide round-the-clock emergency support to ensure no student faces challenges without immediate assistance. Your success is our priority!
